Refund policy

Made to order

Every G&Z item is printed just for you after you place your order. Because of that, we can't take items back for change-of-mind reasons, but we'll always make it right if something is wrong with your order.

Damaged, defective, misprinted or wrong items

If your item arrives damaged, defective or misprinted, or you received the wrong item, let us know within 30 days of delivery. Email support@gandzco.com with:

your order number
photos of the problem (and of the shipping label, if the package was damaged)

Once we've reviewed it, we'll send you a free replacement or give you a full refund to your original payment method. You don't need to send the item back. The photos are all we need.

No change-of-mind returns or size exchanges

Because each item is made to order, we don't accept returns or exchanges for change of mind, including ordering the wrong size or color. Before you order, please check the size chart and product details on each product page. If you're unsure about sizing, email us and we'll gladly help.

Wrong address or undeliverable packages

Please double-check your shipping address at checkout. If a package can't be delivered because the address entered was incorrect or incomplete, we can reship it, but the cost of the replacement and reshipping is yours.

Cancellations and changes

Orders can be cancelled or changed only before production starts. Production usually begins within about 24 hours of your order, so email support@gandzco.com as soon as possible. Once production has started, we can't cancel or change the order.

Lost packages

If your tracking hasn't updated for 10 business days, or the carrier confirms your package is lost, email us and we'll send a free replacement. If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then email us within 7 days of the delivery date and we'll help you sort it out.

How refunds are issued

Approved refunds go back to your original payment method. We process them within about 5-10 business days of approval. Your bank or card issuer may take a few extra days to post the refund to your account.