Shipping policy

Where we ship

We currently ship to addresses in the United States only.

Shipping cost

Standard shipping is free on US orders of $15.00 or more. Orders under $15.00 are charged a flat $3.99 for Standard shipping.

How long it takes

Every G&Z item is made to order. Most orders arrive in about 4–10 business days from the day you order, which includes the time it takes to make your item and the time it spends with the carrier. Holidays and carrier delays can occasionally add a few days.

Tracking

When your order ships, we'll email you a shipping confirmation with a tracking link. You can find more help on our Track your order page.

Wrong or incomplete address

Please double-check your shipping address at checkout. If you spot a mistake, email us at support@gandzco.com as soon as possible and we'll try to fix it before your order goes into production. Once an order has shipped, we can't change its address.

Lost or missing packages

If your tracking hasn't updated for 10 business days, or the carrier confirms your package is lost, email us and we'll send a free replacement. If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then email us within 7 days of the delivery date and we'll help you sort it out.

Damaged, defective or misprinted items

If your item arrives damaged, defective, misprinted or isn't what you ordered, email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or a refund. See our Refund policy for full details.